Billing and payment terms and conditions
1.Final bill amount will be given to you at the time of delivery(the website bill amount and the final bill amount may vary depending on the availability of stock and mrp variations).
2.All Types of Payment method is Available.
3.Cash back is not valid for payment through cards.
wallet terms and conditions
1.cash back amount will be added to your saraswathi stores wallet
and it can be used at the time of next purchase
2.the wallet amount is valid upto 45days from the date of purchase
3.wallet topup can be done For future Purchase.
4.wallet amount will automatically used on the next purchase
Easy return T&C
1.easy return policy is available only at the time of delivery
2.Product which are used cannot be returned..but in some case if there any manufacturer defects then the return is acceptable
Delivery areas:
Currently we are serving only in Trichy City, you can enter your area pincode and check for delivery option…if your area has no delivery option you can contact us and we will do delivery if possible(We Offer Free Delivery With some Limitations)
“soon we will be extending our service in many more areas.”
Delivery rules:
1.The order that you have placed will be delivered within 12 working hour
2.Once the order is ready and out for delivery we will contact your given mobile number and inform
3.At the time of delivery if you are not available then the order will delivered only at next delivery time(again after 12 working hours).
Privacy Policy
We collect and generate various data points about you.
Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain.
Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are also governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
I. Personal Data
Personal Data we may collect from you are as under:
1. Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by you to us to avail various products/services from us.
2. Your details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us.
3. financial details (e.g. income, expenses, and/or credit history) needed as part of request for some of our products/services;
4. images of documents/ photos required to avail any of our products/services.
5. voice recordings of our conversations with our customer care agent with you to address your queries/grievances;
6. employment details (e.g. occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005
7. specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;
8. opinions provided by you to us by way of feedback or responses to surveys;
9. information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
II. Sharing of your Personal Data
Any Personal Data that we have access to shall never be shared without your consent.
In various processes / submission of applications / availment of product/service offerings, we even seek your explicit consent to use / share your Personal Data.
In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
1. only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.
2. it is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
3. it is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
III. Usage of Your Personal Data
We use your Personal Data in our business activities for providing our or our partners’ products/services and to perform, among other actions, the following:
1. to facilitate the transactions or report on these transactions;
2. to undertake research and analytics for offering or improving our products/services and their security and service quality;
3. to check and process your applications submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
4. to share with you, updates on changes to the products/services and their terms and conditions;
5. to take up or investigate any complaints/claims/disputes;
6. to respond to your queries or feedback submitted by you;
7. to verify your identity for us to provide products/services to you;
8. to carry credit checks, screenings or due diligence checks as lawfully required by us;
9. to monitor and review products/services from time to time;
10. to undertake financial/regulatory/management reporting, and create and maintain various risk management models;
11. for conducting audits and for record keeping purposes;
12. for selective offers and promotions.
External Processing: We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.
IV. Purging of your Personal Data
1. You may delete your Diabliss account at any point of time by making such choice in Diabliss E-commerce’s desktop website, mobile WAP site or mobile application. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law.
2. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.
V. Cookie Policy
1. Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
2. We may use cookie and tracking technology depending on the features offered.
3. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
VI. Links to other websites
Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.
VII. Reasonable Security Practices and Procedures
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.
We have provided multiple levels of security to safeguard your app by Login/Logout option and AppLock feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication/OTP. Please do not share your Diabliss login, password and OTP details with anybody.
VIII. Contact us
You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to our Grievance Officer at Diabliss Consumer Products Pvt Ltd, Type II/20, Dr.VSI Estate, Thiruvanmiyur, Chennai – 600041, Tamilnadu, INDIA
IX. Policy Review & Updates
This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://Diabliss.in/privacy-policy/ While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically.
This Privacy Policy shall apply uniformly to Diabliss E-commerce’s desktop website, mobile WAP site & mobile applications
In this policy, the words “we”, “ours” and/or “us” refer to Diabliss E-commerce Private Limited and “you” and/or “your” refer to our customers.
X. Cancellation ( Applicable Before service use )- In 1 day customers can initiated the cancellation & once cancellation is approved within 3 days refund will be processed and in 7-10 working days amount would be reflected in customer’s bank account
XI. Refund ( Applicable After service use )- In 1 days customers can initiated the Refund & once refund is approved within 3 days refund will be processed and in 7-10 working days amount would be reflected in customer’s bank account
CANCELLATION & REFUND POLICY
We at WALK Shoes follow a 7 Day return policy for non-discounted and discounted products shopped from our website – walkshoes.in. We want you to be fully satisfied with every item you purchase from WALK Shoes. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:
- All WALK Shoes items should be returned in an unmarked, unused condition with the original packaging and original sales receipt. Please note, if the product is purchased from any of our WALK Shoes Showroom / Offline Stores – they cannot be returned via our online store.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- Shoes should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
If by any chance the customer does not return the footwear box and other packaging materials then a sum of INR 150 per pair will be deducted from the refund amount. - If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order at by contacting our orders team to request its return by dropping an email to info@walkshoes.in with your order details.
For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you. - After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit or a bank refund (whichever selected by the customer) for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request with us.
MODE OF RETURN:
In case of return/exchange customer has to arrange themselves at their own cost to ship the product back to us
CANCELLATIONS
You can cancel your order online within 1 hour and once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. Your entire order amount will be refunded via the refund method selected by you. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. You can sign in to your account and go to Recent Order to cancel your order.
An order cannot be cancelled once the item has been delivered to you.
REFUNDS
Customer can initiate the refund request to us within 7 days, and once the refund is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. once the returned product is received by WALK Shoes. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used or store credit note.
For refund against cash on delivery order, user will need to fill a form that accepts bank account details to which the amount will be refunded.
COD charges and taxes are non-refundable.
The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
